Zandra Candles are committed to ensuring that your privacy is protected. Simply, when you place an order with, or provide contact details to, Zandra Candles you provide your name, address, e-mail address, and any other relevant information you choose to provide. The information provided allows us to collect payment, deliver orders, contact you to resolve any problems and, as necessary, make a follow up customer service call.
Where you have given us consent, or in line with contractual or regulatory requirements, the information also allows Zandra Candles to update you with any items, services or special offers that may be of interest or importance to you. Should you wish us to stop sending you information on our products, services or special offers please send an e-mail to email@example.com
Zandra Candles will endeavour to ensure that reasonable steps are taken to create accurate records of any personal information you have submitted through the website.
Zandra Candles – is committed to protecting the privacy of everybody who visits our website, or contacts us by telephone, post or electronically.
How we obtain information from you
We obtain information from you when you contact us or use our website, for example, if you contact us about our products and services, if you directly give us any information via online forms, if you make an enquiry or purchase from us, or if you register an account with us. This information may include your name, address and email address and any other relevant information you choose to provide.
Non-personal information collected during your visit to our website
Whenever you browse or read pages on our website or download information, information is automatically recorded about your visit from the computer or device you use to access our website. This information does not identify you personally; the information recorded may include the following:
• The date and time you access our website.
• How long you were on the website during a ‘session’.
• How many pages and which pages you visit during a ‘session’ on our website.
• Your internet domain name (this might be your internet service, your place of work, etc.).
• The ‘IP’ address (a number assigned to your computer whilst you are surfing the internet).
• The operating system of your computer and the internet browser you use.
• The website you were on before you linked to ours (for example, the search engine you used).
This tells us how many visitors come to our website and the types of computers they use; with this information we can improve our website for all our visitors and make it more useful to you.
How we use your information
We will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so and only use and share your personal data where we have a proper reason for doing so, these reasons are:
• Consent: you have given consent for us to process your personal data for a specific purpose.
• Contract: the processing is necessary for us to complete a contract (order) you have with us, or because you have asked us to take specific steps before placing a contract.
• Legal obligation: the processing is necessary for us to comply with the law.
• Vital interests: the processing is necessary to protect someone’s life.
• Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
• Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.
Here is a list of the main ways that we may use your personal information:
• To ensure that the content on the website is presented in the most efficient way for you and your computer and enable you to participate in interactive features of the website.
• To provide you with information relating to our website, our products or services that you request from us.
• To notify you about any changes to our website, including improvements, and service or product changes.
• To provide you with information on other products or special offers that we feel may be of interest to you in line with those you have previously expressed an interest in via our website.
• To send you communications which you have requested and that may be of interest to you. These may include information about products, events, promotions, offers, information about the company and replies to requests.
• To process orders you have made.
• To meet our obligations arising from any contracts (orders) entered into by you and us.
• To seek your views or comments on the products or services we provide.
• For our internal purposes including statistical or survey purposes, quality control, website performance and evaluation in order to improve our website.
• To administer our business and this website.
You will be treated as having given your permission for disclosures referred to in this policy.
Who we share your information with and why
Zandra Candles may share your data with the following categories of third parties:
• Payment processors – to enable you to make online payments for our products and services
• Delivery companies – if you place an order with us requiring delivery.
• Professional advisors – to enable us to comply with our legal and contractual duties and to recover debts.
• Website analytics – we use Google to supply statistics on the usage of our website.
We also have a legal obligation to share data in response to properly made requests from:
• Law enforcement agencies – for the prevention and detection of a crime or when the law requires us to, such as in response to a court order or other lawful demand or powers contained in legislation.
• Regulatory bodies.
Third party processing
We may pass your information to third party service providers, agents, subcontractors and other organisations for the purposes of completing tasks and providing services to you on our behalf, for example delivery/shipping companies. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms and conditions or to protect the rights, property or safety of our suppliers and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
When you place an order and make payment by card, you are directed to the third party payment processor you select during checkout.
We will not sell or rent your information to third parties.
What happens when I link to another site
How long do we keep your personal data
We keep your data while you have an account with us, and sometimes for a longer period, depending on whether there are legal or regulatory reasons for doing so. In line with regulatory requirements; contact details, account details and payment history must be retained for a minimum of seven years if you have placed an order with us.
Credit / Debit Card Details
When you place an order, Zandra Candles will never request that credit / debit card details are to be sent via e-mail, text message, or other unsecured means. Under no circumstances should you send your credit / debit card details via e-mail.
We shall only collect credit card details via our secure PayPal payment gateway.
Cookies allow us to monitor your use of our website and help to simplify your use of the website. For example, a temporary cookie is also used to keep track of your ‘session’.
If you do not want cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser or visit ico.org.uk. Note, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of our website.
The security of your personal data is a major concern for us. We have legal obligations to keep it safe and handle it with care and the penalties for not doing so are very high. We use a variety of technological and operational security measures to protect your information against any unauthorised access to, unlawful use of, and modification and destruction of any personal data we store.
Your rights relating to your personal data
You have the following rights:
• The right to be informed. Individuals have the right to be informed about the collection and use of their personal data. This privacy notice fulfils that requirement.
• The right of access. The information we have about you can be obtained by making a request in writing to the Data Protection Officer using the contact details at the end of this policy. To obtain the information you may be required to pay a small fee to cover our costs.
• The right of rectification. Contact the Data Protection Officer if you are concerned that any of the information we hold on you is incorrect and to have that data corrected.
• The right to erasure. In certain circumstances, you have the right to request that we delete personal data held about you. This does not apply if we have a legal reason for retaining it.
• The right to restrict processing. In certain circumstances, you have the right to ask us to ‘restrict processing of data’. This means we would need to secure your data but not otherwise use it. In practice this would involve suspending any account you have with us.
• The right to data portability. You have a right to obtain some of the personal data we hold on you in a ‘structured machine-readable’ format. This information is available by making a request in writing to the Data Protection Officer using the contact details at the end of this policy.
• The right to object. You have the right to opt-out of any marketing communications that we may wish to send you. You can change your marketing preferences at any time from within your account, or by using the ‘unsubscribe’ link contained in our marketing emails, or by contacting the Data Protection Officer using the contact details at the end of this policy.
• Rights related to automated decision-making including profiling. Vine House Limited does not apply any automated decision-making or profiling to any of your personal data.
If you believe your data has not been handled correctly, or you are unhappy with our response to any requests you have made regarding the use of your personal data, you have the right to complain to the Information Commissioner’s Office, you can find their details at www.ico.org.uk.